Finding Help Made Easy

Simply, claiming your program makes you the “keyholder” to the listing on Georgia.findhelp.com. It unlocks free features like: the ability to update your program’s information (location, hours of operation, availability, eligibility requirements, etc), managing referrals in real time, and access to customized reporting and analytics tools.

To Claim your Organization

Head over to Georgia.findhelp.com/claims to get started. Follow the how-to guide if you need more help or watch this instructional video.

First, thank you! You’ll be hearing from a team member at findhelp, the technology company that powers Find Help Georgia who can act as a resource for any questions you may have about the new free features you’ve unlocked. You can also head here for more information and how-to’s. Still not finding what you need? Email the findhelp team at [email protected].

Claiming your program has tons of great (and free!) benefits. When you claim today, you will…

• Have the ability to get the right information about your programs to people in need by easily updating key information, like:
  your location, hours of operation, availability, eligibility requirements, supported languages, etc.
• Gain access to free tools to help you help others, including:
• Referrals and outcome tracking
• The ability to link to an eligibility screener or your own online application
• Analytics of what programs and services people are searching for in your area, which can be exported for use in
  impactful presentations and funding applications
• Appointment scheduling directly from the platform
• Identification as a Claimed Organization on Find Help Georgia with a badge on your program listing, helping you
  stand out as an engaged and valid resource.

Updating your listing is easy and only takes a couple of minutes. Follow the how-to article here. You only need to update your program’s listing when something has changed. Have you moved to a new office? Changed your eligibility requirements? Is your availability full? Just a couple minutes lets people know your program’s most up to date information.

I can commit to serving the individuals sent through your platform, but I can’t update the status of referrals because my staff does not have time. Can the platform accommodate that?

Yes. When a referral is made, an email notification is also sent to the person (or people) of your organization’s choosing (learn to update who receives referral notifications here). Staff can simply update the status of each referral via that email notification – no login required! This is a low maintenance approach for Organizations, that still allows Find Help Georgia to know when a community member has received services.

Yes! The platform is 100% free to use for Organizations. Organizations that provide services are never charged to create accounts, list their programs on the site, claim their listings, get or respond to referrals (which we hope you all will!).

Yes. First and foremost, we want to let folks in need or those helping them navigate know the current status of your program to help them determine if now is the best time to reach out. As a claimed program, your organization has the ability to edit the ‘status’ of each program offered so it more accurately reflects the level of service currently available. More on how to update program status here. Updating the status of the program creates a visual indication on the program card (see below) and reduces the likelihood the program will appear in searches.

However, updating the status does not prevent people in need from attempting to connect to the program! To that end, we want to ensure that if someone in need does reach out, they get a response to their inquiry – even if that response lets the seeker know your organization doesn’t have the capacity to help right now, or is working off a waitlist. To respond, simply indicate a lack of capacity via the email notifications we send, or update it within the platform’s dashboards. See more details on updating status of referrals here.

Ultimately, we believe that addressing social care is a big challenge, so there can be a big tent when it comes to solving it. This tent can (and sometimes does) include findhelp and other systems in some areas. We do, of course, hope Organizations choose to use findhelp and the platforms we power! We work to earn Organization’s trust and participation by providing a few key differentiators:

• Making it simple! We like to think our tools are easy to use and we’ll train Organizations on how they can make the most out of onboarding. Because we make it easy to close the loop, we hope to limit the burden if and when Organizations may be using two or more solutions. An example of this easy access is the fact that Organizations can respond to a community memberʼs request for help right from their email inbox – no login required.
• Operating community-facing sites plus a public, free version that is accessible to anyone. No one else does this.
• Providing free reporting and analytics, among other features – we provide Organizations the ability to share their impact as an incentive to use the platform. This is provided with no strings attached.
• Giving Organizations seats at the table – hosting workshops to learn about their workflows and needs, then doing what it takes to make the platform work for them, rather than the other way around.

How do findhelp and United Way/2-1-1 work together?

Findhelp and United Way are not mutually exclusive options—we complement each other at many points along the continuum of care. Because United Way is accessible by 95% of the population, it will continue to be a major channel for social services assistance. That said, a growing number of individuals facing difficult circumstances are comfortable using a computer or mobile device—in fact, 65% of Seekers access findhelp on their mobile device. There is much opportunity for collaboration between findhelp and 2-1-1. For example, if a self-service search on findhelp drives down the number of calls to a 2-1-1 call center, that frees up call center staff to do other things that can help people in more meaningful ways (like getting them enrolled in health insurance). We are always open to conversations with local 2-1-1s to explore how we can best work together to serve the needs in communities across the U.S including building sustainable integrations around program data and sharing aggregate reporting.

First, weʼd love to hear your feedback on reports or impact analysis your organization does not currently have access to that findhelp may be able to supplement with. Secondly, our main mission with this project is that people in need receive responses to their requests for services. While we hope you find the other tools like eligibility screening useful, if nothing else, please update the status of connections you receive so we can get back to the requester. You can do so right from your email inbox.

Findhelp (and all the sites they power including FindHelpGA.org) are fully HIPAA compliant and are HITRUST certified. Making and responding to referrals is fully safe and secure. We are happy to connect you directly with the findhelp team to talk more specifically about privacy concerns.

Findhelp is committed to respecting the time, bandwidth, and existing workflows of community organizations – including intake, care, or case management systems. Currently the platform’s free tools to support this work include:

• Downloadable reporting which can be used in existing systems
• Low lift referral update options – referrals can be updated from email (no login required)

The team at findhelp welcomes the opportunity to review and discuss your existing systems as they continually work to evaluate ways to better support organizations that are providing social care to their communities – let me know if you’d like me to connect you to them!

I work for an organization providing housing that is federally mandated to use a coordinated intake/entry process set up in my state. How does findhelp fit into this?

Findhelp has supported organizations who have mandates around coordinated assessment/intake/entry in the past, but recognizes the uniqueness to how each state or county approaches coordinated entry. We’d love to connect you to the findhelp team to explore how the platform may be able to support your organization.